In-store & Online: 14 days from purchase date
Refunds are issued back to the original form of payment or as a store credit.
All sale and promotional items are considered *FINAL SALE* and not eligible for returns, refunds or exchanges.
No exceptions will be made to the above terms.
Scroll down for more information on Returns.
FINAL SALE ITEMS
All sale products and orders using promotional discount codes are final sale and are not subject to returns or refunds.
No price adjustments will be made on previously purchased items for discount code price.
- Promotional items using discount codes: ie: DEAL25
- Any items marked FINAL SALE in the product description
- Social Media offers
- Promotional giveaways
- Earrings & hats
- Black Friday sale items
- Boxing Day sale items
- Annual clearance sale items
Returns
Returns are only valid on garments with proof of original receipt. Merchandise must be returned in original condition (in visible and resell-able condition, unworn, unwashed, unaltered) with original tags attached.
Must Have Pockets reserves the right to refuse any returns received after our outlined policy above, or if we determine that the merchandise does not qualify for a return.
Reasons we may refuse the return include but are not limited to: if it has obviously been worn (e.g. stains, pulls), body odour/perfume used, it has been modified or altered, or if it has excessive animal hair on the garment.
If your return is refused, we will ship the item back to you at no extra charge.
Orders can be returned in person at the St. Mary's location, or can be mailed back to using the below instructions:
- Email returns@musthavepockets.ca with a note stating your order number and reason for return.
- Please include the original packing slip making sure you have completed the returns portion on the bottom of the page.
- Use a known carrier such as UPS, Canada Post or Fedex with a tracking number to ensure your package is not lost. You are responsible for return postage. Address parcel to:
Must Have Pockets ApparelATTENTION: Returns1510 St.Mary's Road - UNIT FWinnipeg, Manitoba, R2M 3V7
All garments will be carefully reviewed upon receipt and a refund will be confirmed via email.Funds will be returned to the original method of payment in 7-14 business days or more depending on your financial institutions after the refund has been confirmed. If after the 7-14 business days you do not see your refund, please feel free to call the store.
*Shipping charges are non-refundable and will be excluded from your return amount*
Received a damaged item
Must Have Pockets thoroughly inspects all garments before shipping, however, if we have missed a defect we apologize for the inconvenience, mistakes happen.
Please contact us at returns@musthavepockets.ca and we will resolve the issue together.
